Mirror Salon Peoria BeardSpa & BlowOuts - 7332 North University Street, Peoria

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Reviews about Mirror Salon Peoria BeardSpa & BlowOuts

• Alexis Whitman
  ★ ★ ★ ☆ ☆
  First of all, I wish I could give this a 3.5 rating, but I have to stick to whole numbers.
  Forgive the length of this review, but it is thorough.
  
  For Christmas, it was a gift to my wife and I two massages at this salon. To no surprise, we were both excited. With being young parents (we have a three year old), and each of us work and go to school, that is a luxury in life which we do not get to have. At this time.
  
  So in February I noticed the expiration date for the coupon was coming up, so I called the salon to schedule our appointments.
  We scheduled for the beginning of March.
  Now, the lady who scheduled our appointments really went above and beyond to accommodate us. I knew that we wouldn't be able to get a "couples massage" since that would surely cost more, but I did have a preference for us to both get a massage on a Saturday morning, and each at the same time. Not necessarily in the same room, but it would be ideal if we could each come together, and leave together.
  And she really went out of her way to make that happen. And that was wonderful.
  And clearly we weren't worried about scheduling right away, as we scheduled a month out.
  But still, that was a GREAT first experience with the salon.
  
  Then March came, and I came down with a really bad head cold. I was feeling okay, but I didn't prefer to lay on a massage table, with all of my germs there, to share with someone else. And my nose wouldn't stop running, so I didn't want to create a pool of snot on the floor either. So on Friday morning (more than 24 hours before our scheduled massage on Saturday) we called the salon to cancel our appointment. We said we would call back on Monday to re-schedule.
  Well, our cancellation didn't get relayed to the therapists, so they each called us on Saturday morning about 10 minutes after our scheduled time, wondering where we were.
  So we explained I was sick, and who we had talked to, to cancel the appointment. They seemed to understand.
  
  We did call back, as promised, and re-schedule for early April.
  
  Fast forward to our appointment on Saturday, April 2 at 10:00 am.
  We arrived to the salon by 9:45 am so we could fill out any paper work, and get ready for the massage, and still be able to begin our service at the scheduled time.
  At 10:10 am, my therapist, Brittany, came out of the back room (my wife and I were both still in the front lobby waiting to begin our services) and asked for Alexis. That is me. (The other therapist, didn't catch her name, was scheduled to take care of Stephanie, my wife). And instead of coming out to get me to take me back for my massage, she explained to me she wasn't feeling well, and her son had just been sick, and she "didn't want to touch me". So she cancelled my appointment.
  And the other girl, who was to take care of my wife, immediately insisted on canceling my wife's service too so that we could re-schedule and come back together.
  
  I was furious.
  
  I emailed the owner, I presume, and we had several conversations.
  I will say, that after a week of communicating and emailing back and forth, I do feel as though the problem has been resolved.
  I know and do understand that I might have higher expectations for service than the average consumer, so I can be a more difficult customer to take care of, but I am also extremely understanding and I provide the service I expect when I am doing my job.
  I will admit, that to a point, I do feel as though the owner could have been more sensitive to our situation and inconvenience, and done more to regain us as customers....but the incident has resulted in a full refund, plus some for our travels to and fro the salon. I will admit that I am impressed with that.
  
  While I will never return to the company as a customer, nor endorse them...I will never discourage anyone from going. I know that as business owners, they only have so much control over everyone, especially when they aren't physically in the building 24 hours a day/7 days a week.
  I do wish this company the best of luck.
  And I am pleased, in the end, with how it was resolved.

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