The Great Escape - 5000 West Holiday Drive, Peoria

Jobs in The Great Escape, career

Reviews about The Great Escape

• Thomas Jacobson
  ★ ☆ ☆ ☆ ☆
  The great Escape is wonderful when it comes to salesmanship. They bend over backwards to get you the product you want, and get it installed. Unfortunately, that's where the customer service ends. They have one service person to deal with any and all issues related to service, repair or warranty. If he is unavailable, you wait. Even when you have a scheduled appointment for a warranty repair, as I did two days ago, he fails to show up and you get no phone call or notification as to why, or when he might reschedule. When you call the store, all they will do is take a message and tell you he will get back to you. I am beyond frustrated. I have had several problems with this hot tub that weren't covered by warranty, unfortunately, so in the past I have just used Fox Service, because they are professional, responsive and very customer friendly. Unfortunately, this time, since it is a pump failure which is covered under warranty, I am forced to deal with Great Escape. I paid over $10K for this unit, and you think they would be interested in my possible future business for other products. Apparently not!
• Vicki Reeser
  ★ ★ ★ ★ ★
  My son purchased a beautiful Brunswick pool table. There was some confusion to sizing so when the table was delivered and set up he realized the next size up is what he was really wanting and thought that is what he had special ordered. In talking with Jake and Eric they gave him an excellent option to upgrade to a 8ft. They were so kind and willing to work with Jacob. Thank you guys for all your help.

Photos

Nearest organizations

• Kitchen Cabinets & Countertops Showroom at The Home Depot

  Establishment, Furniture store, Home goods store

  5026 W Holiday Drive, Peoria, IL 61615

  +1 309-693-3819

  homedepot.com

  Open now: Until 10:00pm
• The Home Depot

  Establishment, Home goods store, Hardware store

  5026 West Holiday Drive, Peoria, IL 61615

  +1 309-693-3819

  homedepot.com

  Open now: Until 10:00pm
• Home Services at The Home Depot

  Establishment, Furniture store, General contractor, Home goods store, Roofing contractor, Plumber

  5026 West Holiday Drive, Peoria, IL 61615

  +1 309-270-1090

  homedepot.com

  Open now: Until 10:00pm
• Pro Desk at The Home Depot

  Establishment, Home goods store

  5026 West Holiday Drive, Peoria, IL 61615

  +1 309-683-4082

  homedepot.com

  Open now: Until 10:00pm
• Your Local Handyman Inc.

  Establishment, General contractor, Home goods store

  U.S. 150, Peoria, IL 61615

  +1 309-264-1383

  yourlocalhandyman.org

  Closed now:
• Appliances Showroom at The Home Depot

  Establishment, Home goods store

  5026 West Holiday Drive, Peoria, IL 61615

  +1 309-693-3819

  homedepot.com

  Open now: Until 10:00pm