Goodyear Auto Service Center - 8915 North Knoxville Avenue, Peoria

Jobs in Goodyear Auto Service Center, career

Reviews about Goodyear Auto Service Center

• Tenshar Farmer
  ★ ☆ ☆ ☆ ☆
  If I could give a negative star I would. I have been a repeat customer with Good year for years. Never NEVER has there ever been an issue until last Wednesday April 4th. I went for an oil change as always. I now have a Nissian Sentra, which like before; scheduled the appointment online via chat. Last time I had my oil change, I was scheduled for High Mileage which I schedule the same this time. Long story short, this "person" (I so want to call him so many other things); out the gate his tone was a bit much. Tells me my care needs synthetic oil instead of the high mileage. I said, "that's what I got the last time I was here." He said, "no actually, they put the synthetic and just charged for the high mileage. Actually did you a favor." I said, "excuse me"?? "No not when I paid for a service." He goes on to say, "well I can't let that happen again." I said, "Why wasn't I told that when I was here the last time? Because you're talking to me like I knew this information, which was never communicated to me." He goes on to say, "that's why I'm telling you know." I initially said, "go ahead." Then I thought about it, "what price am I being charged today?" So I go to the front to ask Brandy, the customer friendly rep, to ask her about the fee. She said, "you'll pay for the synthetic pricing." I told her, "I think that's a little unfair that I was never advised about the transaction from last time and I'm expected to pay for something different than the $50 and change that I anticipated paying today." That "person" (loosely used term) interjects our conversation and begins to get a more indigent tone with me. Never did I raise my voice, get nasty, mean, etc. Which by this time told me he believed he could speak to me any kind of way. By this time, I'm really pissed. But do my best to keep it together. I told Brandy, "I just want my keys, I'm done. Of all the years I've come here never have I had issues with a manager or employee." He continues to attempt to argue with me and continue to try to get loud with me. Then he wants me to sign something saying I refused service. I try really hard not to hate people but in some cases; I get it. I will NEVER spend another dollar at Goodyear. It took me a week to write a response because I was so upset and didn't want to post a review on emotions but on fact. If he is the new manager of that center, I can see Goodyear losing a lot of faithful customers. I hope karma makes a special appearance to him very soon. You can't think you can treat people bad and it's acceptable.

Photos

Nearest organizations

• First Mid-Illinois Bank & Trust

  Establishment, Finance, Atm, Bank

  1021 West Bird Boulevard, Peoria, IL 61615

  +1 309-691-8650

  firstmid.com

  Closed now: Until 08:00am
• ATM

  Establishment, Finance, Atm

  1021 West Bird Boulevard, Peoria, IL 61615
• Tim's Ace Hardware and Roecker's Paint

  Establishment, General contractor, Home goods store, Hardware store

  8903 North Knoxville Avenue, Peoria, IL 61615

  +1 309-689-1133

  acehardware.com

  Closed now: Until 07:00am
• Prairie Points

  Establishment, Home goods store

  8851 North Knoxville Avenue, Peoria, IL 61615

  +1 309-692-4340

  prairiepoints.net

  Closed now: Until 09:30am
• Tim's Ace / Interiors Roecker's

  Establishment, Home goods store

  8903 North Knoxville Avenue, Peoria, IL 61615

  +1 309-689-1133

  acehardware.com

  Closed now: Until 07:00am
• Ace Hardware

  Establishment, Home goods store, Hardware store

  8903 North Knoxville Avenue, Peoria, IL 61615

  +1 309-689-1133

  acehardware.com

  Closed now: Until 07:00am